Frequently Asked Questions

Frequently Asked Questions

Here are the most frequently asked questions about the services we provide..

If your question isn’t listed, call, email or get in touch via social media.

Do PHTLS courses give CPD proints

We are working on PHTLS courses providing CPD points from a number of bodies. Updated information can be found here Continual Professional Development

How long are the PHTLS's courses valid for?

Courses are valid for 4 years on successful completion.

How much does the PHTLS course cost?

Pricing is shown in the booking information of every course.

When is the next course?

Please visit the course booking page for the most up to date course times, costs and availabilities.

The course is listed as full online, can you try fit me in?

If a course is full (it will state this on the website) and you wish to be put on a waiting list, please e-mail

Waiting List Request with your preferred course, location and contact number. There are no guarantees of a place and we highly recommend booking into the next available course. We will contact you should a spot become available.

How long do the courses go for?

PHTLS for First Responders Provider Course = one day; 8:00 am – 5pm
PHTLS Provider Course = two days; 8:00am – 6pm

Can I enrol and pay later?

Unfortunately, your place will not be reserved until full payment is made. All enrolments and payments must be done through the website.

When will I get my manual (course pre-reading)?

Course manuals are posted within two business days of receiving enrolment and payment.

I booked online and haven’t received a confirmation, has my booking gone through?

Enrolments will be processed within two business days and you will receive a copy of your invoice via email.

Where are the courses held?

Canberra – Parasol Office, Fyshwick
Sydney – Parasol Office, Rydalmere
Melbourne – Parasol Office, Preston

I can no longer attend my course date, may I transfer dates or receive a refund?

Transfers and refunds can be made outside 28 days from your course date. All transfers and refunds will incur a fee (PHTLS for First Responders Provider Course – $100; PHTLS Provider Course – $150) to cover the cost of the manual, postage and administration.

Once you are within 28 days of your course date, no further changes can be made to your booking.